Frequently Asked Questions
*MATERIAL UPDATE: We want to inform our customers of what we are hoping is a temporary price increase for corrugated plastic. The reason for this increase is because there is a shortage in resin which is increasing the cost of coroplastic. Resin is the component that is used to make coroplastic sheets and the recent winter storms plus ongoing adverse covid effects prevented resin manufacturers from getting their resin out to distributors in a timely manner which is causing the delay and increased demand.
As soon as the cost goes back to normal, we will reflect that in the price on our website. If you’d like to be updated when we do please contact us at [email protected] and our team will notify you. Thank you for your understanding.
WHEN WILL I GET MY SIGNS?
An Estimated Delivery Date is calculated in our online shopping cart. Once you have everything in your cart, enter your zip code and the shipping calculator will give you an estimated delivery date.
- We provide THREE free proof revisions per order which can add time to your turnaround.
- For expedited orders, add a rush from below the shipping options in your cart.
- Please keep in mind, orders placed after 3 PM (CST) will count as an order for the next day.
HOW MUCH IS SHIPPING?
To receive an estimated quote for shipping:
- Go to: YARD SIGNS: BANNERS: MAGNETS: ALL PRODUCTS: select "Price It" options including quantity and size.
- For custom products, complete "Design It" options too, but you can get away with the bare minimum info to get through.
- "Add to Cart" will put your product in the "Buy It" section, or "Shopping Cart".
- Repeat as needed to enter all desired products into "Shopping Cart".
- Choose shipping method, enter Zip, and click "UPDATE SHIPPING".
Your shipping cost will be immediately calculated for you!
Shipping costs are determined by the number of boxes, total weight, destination zip code, shipping method, and specifics related to your address (i.e. residential or commercial). This order info is communicated directly to the UPS database, where the exact total is returned. Due to volume, we receive a reasonable discount from UPS which we pass along directly to you.
WHAT IS THE SET-UP CHARGE FOR A SIGN ORDER?
We do not charge setup fees. Occasionally, if you are adding a logo or graphic and do not have a 'Print-Ready' file there may be an art fee but we will try to offer a free version first. If you have questions about whether your file is 'Print-Ready' contact us and someone will get back to you as soon as possible.
CAN I GET A SAMPLE OR PROOF OF MY SIGN BEFORE YOU PRINT THEM?
YES. We require your proof approval BEFORE the order goes into production.
More info about proofing:
- We keep our prices low and service high by proofing AFTER an order is placed and payment complete. Once your order is processed, a professional designer will create a proof of your order.
- We offer THREE free proof revisions. After that, an additional charge of $15.00 per proof may apply. Customers must review and APPROVE proof online before the order goes into production.
HOW DO I MOUNT MY SIGNS?
Corrugated plastic signs can be mounted in a variety of ways, but most people mount them on wood stakes, telephone poles, or metal stakes (H-wires or Step Stakes). The plastic sign has lines or "flutes" that run either horizontally or vertically.
You must request that your signs have vertical flutes if you want to mount them on H-wires. This is the default setting on our ordering page. Horizontal flutes are better for wood stakes because the sign is less likely to fold in the wind. You can attach the signs to wood stakes with a staple gun, but we recommend using roofing nails that include a plastic washer to keep the sign from tearing.
CAN I ADD A LOGO OR OTHER GRAPHIC IMAGE TO MY SIGN?
Yes, we can add your logo or other graphic to your sign, but we require it to be a vector graphic converted to outlines or curves. Common vector formats include:
- AI (Adobe Illustrator)
- EPS (Encapsulated PostScript)
- PDF (Portable Document Format)
- SVG (Scalable Vector Graphics)
We have a more in-depth explanation of these files on our file types page. Files in .jpg or .gif format, especially graphics copied off the internet are raster or bitmapped files and are not suitable for sign printing. We typically charge $10 to $95 to set up your logo if you can't provide it in a vector format. This is a one-time charge and is not charged again when you place future orders with us. You can contact us and we will give you an estimate of the art setup charge. We also have a variety of clip art images available for $0 - $15 each.
CAN I GET PMS MATCHING?
Yes, we offer pms matching on all full color orders. On orders of 1, 2 or 3 color, the colors will default to our standard colors unless ordered with a pms color add on, which can be found at the bottom of the page in step 4 of the order process. For more information on our colors you can visit our color info page.
CAN I GET THE 1,000 PRICE EVEN IF I ONLY NEED 100 SIGNS RIGHT NOW?
No; our pricing is based on the number of identical signs printed in the same production run. Once a set of signs is completed, we break down the screen and print the next customer's signs. The screens cannot be re-used.
CAN I GET A QUANTITY DISCOUNT ON 100 SIGNS WITH FOUR DESIGNS?
Unfortunately, we can't offer the 100 pricing unless all signs are exactly the same. Each sign design is printed in its own separate production run. This means that even if the signs are the same except for the phone number, we must create a unique screen for the different content and print the signs separately. This is more labor-intensive and therefore we have to build that into our pricing.
DO YOU TAKE PHONE ORDERS?
Yes! Our friendly Customer Service staff can help you with anything from file questions and pricing to sending updates and placing orders. Call us Monday through Friday from 9 am to 5 pm central time.
You can contact us or utilize our online chat whenever you see the 'Chat Live Online' icon on your left menu.
WHAT HAPPENS IF MY SIGN HAS AN ERROR?
We understand that things do not go as planned all the time. If there's an error on your sign, be it our fault or yours, please know that we will do all we can to rectify the situation as quickly, smoothly, and cost-effectively as we can.
During business hours call 512-833-9900 or contact us during closed hours. We will get back to you within one business day.
Please provide the order number, and the exact nature of the issue, including any digital photos, if helpful.
DO YOU OFFER A LOW-PRICE GUARANTEE?
You get our lowest price without even asking. If we have the room to lower our price, then we already lowered it. You can be confident in knowing you get our lowest price every time.
WHAT ARE SUPER CHEAP SIGNS' HOURS OF OPERATION?
Our office hours are Monday - Friday from 9:00 am to 5:00 pm CST.
Please feel free to Contact Us anytime!
You can also order signs and get product information 24/7 via our website: www.supercheapsigns.com.
WHY IS THE PRICE PER SIGN SO MUCH CHEAPER FOR 100 THAN FOR 1?
We use two processes when making our signs - applying a digital print of text and graphics on vinyl for smaller orders (1 to 25 signs) or screen printing for larger orders (more than 25 signs). The vinyl application method is much more labor-intensive and therefore more expensive.
We have a more in-depth explanation of our printing methods with articles on the topic located on our blog page like Screen vs. Digital: A Printing Conundrum. Screen printing is generally better suited for 1-3 color jobs and high-quantity orders, whereas digital printing is often reserved for small-quantity orders and jobs with more color variance. The finish of your signs is also dependent on the material and method of printing.
CAN YOU DESIGN OR SET UP MY LOGO?
We have several talented designers on staff to create a brilliant layout of your sign content. Most of the time we can even take your logo and recreate it for printing at a nominal fee. Currently, we are not offering 'from scratch' logo services as these typically cost $50-100/hr and do not follow our Super Cheap model! For more on our Design Services please give us a call.
CAN I SEE A PROOF BEFORE I PURCHASE?
To ensure Super Cheap Signs offers the cheapest price and quickest service, we require the order to be paid in full at the time it is placed. Orders not submitted as Proof Approved will always go through a proofing process once the purchase is made. We offer THREE free revisions per order. If you need to change your order DURING proofing, we will be happy to assist you at no additional charge; however, charges may accrue if size, colors, or quantity are changed. Changes may not be possible AFTER proof approval; if you need changes to the text or layout please contact us and we will do our best to meet your needs.
WHY DO I HAVE TO PAY FOR THE ORDER BEFORE I GET A PROOF?
First, our site is geared to show you a proof of your order before checkout or purchase. If you have chosen SEND ME PROOF, the order WILL NOT PROCEED until proof is approved by you. Second, we collect $$ when order is placed to ensure you get our full attention (proofing without paying sometimes leads other sign companies to delay or even forget about a customer). Third, it helps that we don’t get vague design instructions from customer as you now have a vested interest to make sure communication is clear for our designers... Ultimately all this helps us KEEP IT CHEAP in that we don’t raise our design fees for customers who want proofs but don’t order - very common with other sign shops. Again, you can provide print ready artwork that is PRINT AS SHOWN as these jobs are proofed and approved before order is placed.
WHY DO YOU CHARGE MORE MULTIPLE COLOR AND DOUBLE SIDED SIGNS?
We operate a high-volume, low-cost sign shop, and it costs us more to print multiple colors, multiple sides, and directional signs. We keep your prices low by keeping our costs low and only charging you for exactly what you need.
CAN I GET MY SIGNS WITH A FULL BLEED?
Our Yard Signs, Sign Riders, and Aluminum Signs, as well as Big Campaign Signs, Big Directional Signs, and Construction Signs all require at least a 3/4-inch margin around all four sides. This accommodates our screen printing process, as well as assures that the perimeter of your signs won't suffer any cracking or peeling. Banners, magnets, and even Stickers all are available as full-bleed. Feel free to call to ask one of our friendly Customer Service Reps for specifics.
HOW TO BE APPROVED FOR TAX EXEMPT STATUS
Super Cheap Signs™ is required by law to collect sales tax on ALL ORDERS picked up or delivered within the state of Texas UNLESS you have been pre-approved by Super Cheap Signs™.
Please visit our newsletter to view more information regarding tax-exempt status.