Menu

Help - Policies

Customer Responsibilities!
By agreeing to our Terms & Conditions, you agree to the following:

  1. You have communicated your order as accurately and clearly as possible.
  2. You have given us a current email address, contact name, and phone number - this is how we let you know your proof is ready, and/or ask questions to clarify your order (we don't share your contact info with anyone)!
  3. You are responsible for approving your proof online! We cannot move your order into production unless your proof has been approved by you!
  4. Understand that repeated design changes and complex art setups may result in additional charges - we stay cheap because our design costs are low, so help us keep it super cheap!

Payment, Cancellations and Other Processing Fees
We charge your credit card the moment you order online and confirm that in a confirmation email that is auto-generated by our website. This helps us to keep our prices Super Cheap! If Design Services was used, a proof will be generated and require an approval before moving into production. If you need to make any changes to your order please call 866-270-7446 for assistance. We reserve the right to assess fees to any order or line item cancellations for services rendered. Cancellations will include a minimum of a 5% fee and possible service fees ranging from $5 up to $60, depending on the status of the order in production

Turnaround Time
We meet or exceed expectations 99% of the time, but production times are estimated and not guaranteed. If Design Services is used, the proof will require an approval before moving into production. Proofs not approved by the customer will likely result in increased turnaround time. RUSH orders cost extra, and we guarantee completion date. We are not responsible for UPS time in transit estimates. UPS does not guarantee delivery time with UPS Ground, so we recommend upgrading to RUSH if your order is time sensitive.

A key factor in turnaround time is Proofing. Once a proof has been uploaded to customer's online profile, an automated email is sent from proof@supercheapsigns.com to remind customer to log in and 'approve' proof. To follow up on proof approval, Super Cheap Signs' Staff may attempt to contact customer using phone number provided, but is not required to do so. Super Cheap Signs is not responsible for orders delayed due to a customer not approving their proof.

Order Cancellations BEFORE order completion
Please be aware that it may not be possible to cancel your order once your signs are in production. If your circumstances have changed, the Super Cheap Signs' staff will make every effort to stop your order as quickly as possible to minimize your expense. In rare circumstances, when it is determined to be in the best interest of all parties involved by Super Cheap Signs, we reserve the right to cancel or refund a customer's order less fees for services rendered regardless of the consent of the customer. We process refunds once a week.

Exchange Policy
Because every custom sign order is made just for you, we cannot accept exchanges. However, stock items may be exchanged for store credit if items are in original condition and request is made in writing (email) within 30 days of delivery. Of course shipping charges will apply.

Changes to your Order DURING proofing
The primary purpose for proofing is for you to approve the final design of your order before moving the order to production. If changes to the text or layout of your custom sign are needed after receiving your proof, there will be no additional charge for the first 3 proofs, additional proofs are an additional $15 per proof. Changing size, colors and quantity or any graphic design work may accrue fees. Payment information for any changes or upgrades will be needed before proceeding with the order. Help us keep our prices low by communicating your sign with as much detail as possible so we can get it right the first time.

Changes to your Order AFTER Proof Approval
It is possible that once your order has reached a certain point in production, changes may not be possible. If changes to the text or layout of your custom sign are needed AFTER the PROOF APPROVAL, a minimum $60 pre-press charge will apply and we will do our best to work with you to meet your needs. If you need to make changes, please call 866-270-7446 as soon as possible. Please do not rely on email or fax to communicate your changes.

If changes are made that result in a credit, customer can apply credit to any product we have available. Super Cheap Signs is not required to refund the purchase amount to the customer. If there are additional charges, we will charge the difference to the credit card on file when we ship or complete your order.

Mistake by Super Cheap Signs
Mistakes happen, and when it is our fault Super Cheap Signs is happy to redo your order at no additional charge to you. We will ask for you to return the order in question (at our expense) and may also request pictures of the error. It is the prerogative of Super Cheap Signs to offer a discount on the mistaken order, should you, the customer, be interested in keeping the mistaken order.

Back to Top

Pickup Orders
Orders marked for 'Pick-Up' by customer are kept at the Super Cheap Signs facility. We will make an attempt to contact you via phone and/ or email to inform you that your order is ready for Pick-Up. If you are planning to have a third party pick up your order (i.e. UPS or other), we will provide package dimensions and weight info upon request. We WILL NOT arrange for third party pickup for you - if you would like your own shipping service to pick up your order, YOU ARE RESPONSIBLE for all arrangements and payment. We are not responsible for orders left for longer than 2 months.

Orders "LOST" by UPS
Super Cheap Signs ships all orders by UPS. UPS only ships to physical addresses, we cannot ship to PO Boxes. We send the UPS tracking number to the customer, via email, when the order ships. We do not require a signature from the receiver, so UPS will leave the shipment in a "safe place", or leave a note for the customer to pick up the shipment at the local UPS depot. If the customer does not receive the order, and the UPS indicates that the order was delivered, then Super Cheap Signs will file a claim with UPS. It takes UPS about 7 business days to process the claim. If UPS determines that the shipment is lost due to a UPS error, then Super Cheap Signs will reprint the order and ship it to the customer as quickly as possible at no charge. If UPS concludes that the order was not lost or it was misplaced by the customer, then Super Cheap Signs will not replace the order.

Orders Inactive for 3 Months
If for any reason an order is inactive for 3 months Super Cheap Signs reserves the right to convert payment to a store credit. We will first make numerous attempts to re-establish contact with the customer to finalize the order before action is taken. In the event we choose to convert your order, a promotion code for the amount of purchase less fees for services rendered, will be issued and sent to the email address associated with the order. This will be good for one time use for the dollar amount specified in the email off your next purchase with us and will be valid for 1 year. If for any reason you know that your order will need to be held for longer than this duration please contact us at 866-270-7446.

Color Matching and Variations
Super Cheap Signs does not offer color matching on screen-printed or vinyl signs. We offer basic colors such as black, red, blue, green, orange and maroon. We do offer fairly precise color matching on full color or digital prints and often come close, but due to our ink mixing process, we CANNOT GUARANTEE color matching.

Reseller Orders
All resellers have been approved by Super Cheap Signs in writing. Please see your 'Reseller Agreement' for Reseller specific terms and conditions.

TERMS OF USE

The information, material and related graphics available on this Web site ("Materials") are provided by Super Cheap Signs (referred to herein as "Super Cheap Signs" or "we"). The following terms and conditions govern use of this site. By using this site you agree that you have read and understood these terms and conditions and agree to be bound by them, and to comply with all applicable laws and regulations regarding use of this site. If you do not agree to these terms, you should not use this site.

We operate this site from our offices within the United States. We make no representations that the Materials referenced or included on this site are appropriate or available for use in other areas of the world. This site may contain references to Super Cheap Signs products, services and programs that are not available in your country. These references do not imply that Super Cheap Signs intends to announce or make available such products, services or programs in your country.

Any claim relating to this site or use of this site will be governed by and interpreted in accordance with the laws of the State of Texas, without reference to its conflict-of-laws principles. Any dispute arising out of or related to your use of this site will be brought in, and you hereby consent to exclusive jurisdiction and venue in, the State and Federal Courts sitting in Travis County, Texas. We make no representations that Materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

We reserve the right to make changes to this site and to these terms at any time. Any change in these terms will only apply to periods of time after such changes are posted to the site, unless retroactive effect is legally required. Your continued use of this site after these changes are posted here will constitute your acceptance of any new or amended terms.

Back to Top

Disclaimer and Limitation of Liability
We believe the Materials contained on this site to be accurate and reliable. These Materials may, however, contain inaccuracies, errors, omissions or other mistakes, for which we assume no responsibility. We may make corrections or other changes to these Materials at any time. We and our suppliers also reserve the right to make modifications, enhancements, improvements and other changes to the products, programs and services that may be described on this site at any time or to discontinue any products, programs, or services without notice.

THE MATERIALS ON THIS SITE ARE PROVIDED "AS IS." WE AND OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THESE MATERIALS FOR ANY PURPOSE AND DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THESE MATERIALS, INCLUDING BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABLE QUALITY, SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING. IN NO EVENT WILL SUPER CHEAP SIGNS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, COMPENSATORY, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES.

Indemnity
By using this Site, you agree to indemnify, defend and hold Super Cheap Signs harmless from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), alleging or resulting from your use of the site in violation or breach of this Agreement. By submitting an order to us, you agree to defend, indemnify and hold us harmless from and against any and all liability, claims, costs and expenses (including reasonable legal fees and expenses) in any action by any third party based on a claim that you infringed such third parties' intellectual property rights.

All content on this site, including but not limited to the arrangement and assembly of the site, text, graphics, logos, button icons, images and software, is copyrighted as the original creation of Super Cheap Signs, or used with the express permission of the copyright, trademark name or service mark owner, and therefore is protected by U.S. and international copyright laws. This site and the Materials may be used only to design and order printed material from Super Cheap Signs or its authorized affiliates. Any other use, including but not limited to, reproduction, modification, distribution, redistribution, publication, or republication of any or all of the Materials on this site is strictly prohibited.

The Materials, this site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose, commercial or otherwise, that is not expressly permitted by Super Cheap Signs in writing.

Back to Top

Orders
By placing an order on this site, you represent that you have the right to use all logos, text and/or graphics submitted by you to Super Cheap Signs. We reserve the right, in our sole discretion, to refuse to accept orders from customers who we have reason to believe have infringed or otherwise violated the intellectual property rights of others.

We have the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Super Cheap Signs production.

You agree to not use Super Cheap Signs' services to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Personal and Non-Commercial Use Limitation
The Materials contained on this site are protected by copyright laws, international copyright treaties, and other intellectual property laws and treaties. Except as stated herein, these Materials may not be reproduced, modified, displayed or distributed in any form or by any means without our prior written consent.

  • We grant permission to download the Materials posted on this site solely for informational and non-commercial or personal use, provided that you do not modify such Materials and provided further that you retain all copyright and proprietary notices as they appear in such Materials. Unauthorized use of any of these Materials is expressly prohibited.
  • You may not use images of products, people or places without our written permission.
  • You may not distribute, modify, copy (except as set forth above), transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use content without our written permission.

Specific Notice Regarding Links to Third-Party Sites
Certain links provided herein permit you to leave this site and enter non-Super Cheap Signs sites. These linked sites are not under our control. We are not responsible for the contents of any such site that may be linked to or for any changes or updates to such sites. We are providing these links only as a convenience, and the inclusion of any link does not imply endorsement of any linked site.

PUBLICATION ON THIS SITE OF INFORMATION REGARDING THIRD-PARTY PRODUCTS OR SERVICES DOES NOT CONSTITUTE AN ENDORSEMENT REGARDING THE SUITABILITY OF SUCH PRODUCTS OR SERVICES OR A REPRESENTATION, WARRANTY OR ENDORSEMENT OF SUCH PRODUCTS OR SERVICES, EITHER ALONE OR IN COMBINATION WITH ANY SUPER CHEAP SIGNS PRODUCT OR SERVICE.

Trademarks
Super Cheap Signs and the Super Cheap Signs logo designs are the trademarks of Super Cheap Signs. Other brand and product names on this site may be trademarks or service marks of their respective owners.

Back to Top

PRIVACY POLICY

We at Super Cheap Signs respect your online privacy. Each customer's order information stays with us, and no one else will see it. We do not sell, rent, trade or share any information regarding or provided by our customers to anyone for any reason. We require and only use information our customers knowingly and willingly provide to process their order, fulfill their service request or to enhance their online shopping experience. This policy statement describes our information practices for Super Cheap Signs Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information may be shared.

Personal Information
You are welcome to visit on the Web site while remaining anonymous and without revealing any information about yourself. There are times, however, when we may request personally identifying information from you. For example, we may request your name and address or e-mail address in order to process your online order or to e-mail special promotional offers. If you prefer not to receive promotions or offers via e-mail or U.S. mail, you may at any time call us at 1-866-270-7446 or e-mail to cancel this service.

We intend to let you know how we will use your personal information before we collect it from you on the Web site. We do not intend to transfer such information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. If you tell us that you do not want us to use this information as a basis for further contact with you, we will do our best to respect your wishes.

Information Security and Accuracy
We intend to protect the personally identifying information that you share with us from unauthorized disclosure. To protect your information, we use a variety of commercially available security technologies, including secure servers and firewalls.

However, no data transmission over the Internet can be guaranteed to be absolutely secure. So, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our Web site, and therefore you use our site at your own risk. Once we receive your transmission, we do our best to ensure its security on our systems. If you do not wish your information to be processed online, you have the option of placing an order over the phone by calling us toll-free at 1-866-270-7446.

We want your personal information to remain accurate, and we will make a sincere effort to respond in a timely manner to requests to correct inaccuracies in such information.

Back to Top

SECURITY POLICY

Your payment & personal information is always safe. Our secure Socket Layer (SSL) software is the industry standard & among the best software available today for secure commerce transactions. It encrypts all of your personal info, including credit card number, name and address so that it cannot be read over the internet.

Back to Top

AUTOMATIC INFORMATION

At times we collect anonymous, aggregated information about visits to our Web site. We contract with a third-party service provider to provide us with a data collection and reporting service. As a result of your accessing our site, this service provider may on our behalf collect information about you.

We or our analytic vendors may use this data to assess trends, statistics and customers' needs to help us improve our products and our customer service, including your experience on our Web site. We may also divulge aggregated statistics to explain our site needs to business partners or vendors and for other lawful purposes. No personal information is reviewed or revealed to any Super Cheap Signs partners or vendors.

We may track "clickstream data" such as Internet domain and host names; Internet protocol (IP) addresses; dates and times that our site is accessed; the number of visitors to our Web sites; and visitors' browsing patterns and areas of interest. In addition, when we collect personal information from you in connection with a transaction, we may combine some aggregated transactional data with other information such as clickstream data. All such research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any individual.

Online Advertising
At times, we may use certain other companies to help us deliver Web ads and other online communications. These companies may collect and use information about customers to help us better understand the offers, promotions and types of advertising that are most appealing to our customers. This information is aggregated, so it is not associated with a specific individual. If, however, you would prefer that these companies not collect information from your experience, please visit the Privacy Choices site at www.privacychoices.org and follow the opt-out instructions.

Children's Privacy
Super Cheap Signs Web sites are not directed towards or intended for children under the age of 13, and we do not knowingly collect information from children. We abide by all applicable laws and requirements, such as the United States' Children's Online Privacy Protection Act.

Business Relationships
Super Cheap Signs sites may contain links to other Web sites. We are not responsible for the privacy practices or the content of these other Web sites. We encourage you to review the privacy policies posted on these third-party sites.

COPYRIGHT NOTICE

The information on this site is protected by copyright: Copyright © 2005 Super Cheap Signs. All rights reserved. Except as specified herein, no portion of the information on this site may be reproduced in any form or by any means without the prior written permission from Super Cheap Signs.

Last Updated: June 23, 2016

Back to Top