Policies for Shoppers and Customers
By agreeing to our Terms & Conditions, you agree to the following:
- You have communicated your order as accurately and clearly as possible.
- You have given us a current email address, contact name, and phone number - this is how we let you know your proof is ready, and/or ask questions to clarify your order (we don't share your contact info with anyone)!
- You are responsible for approving your proof online! We cannot move your order into production unless your proof has been approved by you!
- Understand that repeated design changes and complex art setups may result in additional charges - we stay cheap because our design costs are low, so help us keep it super cheap!
Payment, Cancellations and Other Processing Fees
We charge your credit card the moment you order online and confirm that in a confirmation email that is auto-generated by our website. This helps us to keep our prices Super Cheap! If Our "Design Services Dept." was used, a proof will be generated and require approval before moving into production. If you need to make any changes to your order please call 866-270-7446 for assistance. We reserve the right to assess fees to any order or line item cancellations for services rendered. Cancellations will include a minimum of a 5% fee and possible service fees ranging from $5 up to $60, depending on the status of the order in production
We meet or exceed expectations 99% of the time, but production times are estimated and not guaranteed. If our Design Services are used, the proof will require approval before moving into production. Proofs not approved by the customer will likely result in increased turnaround time. RUSH orders cost extra, and we guarantee completion dates. We are not responsible for UPS time in transit estimates. UPS does not guarantee delivery time with UPS Ground, so we recommend upgrading to RUSH if your order is time-sensitive.
A key factor in turnaround time is Proofing. Once a proof has been uploaded to a customer's online profile, an automated email is sent from [email protected] to remind customers to log in and 'approve' the proof. To follow up on proof approval, Super Cheap Signs' staff may attempt to contact customers by phone at the number provided but is not required to do so. Super Cheap Signs is not responsible for orders delayed due to a customer not approving their proof.
Canceling Orders BEFORE They’ve Been Completed
Please be aware that it may not be possible to cancel your order once your signs are in production. If your circumstances have changed, the Super Cheap Signs' staff will make every effort to stop your order as quickly as possible to minimize your expense. In rare circumstances, when it is determined to be in the best interest of all parties involved by Super Cheap Signs, we reserve the right to cancel or refund a customer's order, less any fees for services rendered regardless of the consent of the customer. We process refunds once a week.
Because every custom sign order is made just for you, we cannot accept exchanges. However, stock items may be exchanged for store credit if items are in original condition and a request is made in writing (email) within 30 days of delivery. Shipping charges will apply.
Changes to your Order DURING proofing
The primary purpose for proofing is for you to approve the final design of your order before moving the order to production. If changes to the text or layout of your custom sign are needed after receiving your proof, there will be no additional charge for the first 3 proofs, additional proofs are an additional $15 per proof. Changing the size, colors and quantity or any graphic design work may accrue fees. Payment information for any changes or upgrades will be needed before proceeding with the order. Help us keep our prices low by communicating your sign with as much detail as possible so we can get it right the first time.
Changes to your Order AFTER Proof Approval
It is possible that once your order has reached a certain point in production, changes may not be possible. If changes to the text or layout of your custom sign are needed AFTER the PROOF APPROVAL, a minimum $60 pre-press charge will apply and we will do our best to work with you to meet your needs. If you need to make changes, please call 866-270-7446 as soon as possible. Please do not rely on email or fax to communicate your changes.
If changes are made that result in a credit, customers can apply a credit to any product we have available. Super Cheap Signs is not required to refund the purchase amount to the customer. If there are additional charges, we will charge the difference to the credit card on file when we ship or complete your order.
A Mistake by Super Cheap Signs
Mistakes happen, and when it is our fault Super Cheap Signs is happy to redo your order at no additional charge to you. We will ask for you to return the order in question (at our expense) and may also request pictures of the error. It is the prerogative of Super Cheap Signs to offer a discount on the mistaken order, should you, the customer, be interested in keeping the mistaken order.
Orders marked for 'Pick-Up' by customers are kept at the Super Cheap Signs facility. We will make an attempt to contact you via phone and/ or email to inform you that your order is ready for Pick-Up. If you are planning to have a third party pick up your order (i.e. UPS or other), we will provide package dimensions and weight info upon request. We WILL NOT arrange for third-party pickup for you - if you would like your own shipping service to pick up your order, YOU ARE RESPONSIBLE for all arrangements and payment. We are not responsible for orders left for longer than 2 months.
Orders "LOST" by UPS
Super Cheap Signs ships all orders by UPS. UPS only ships to physical addresses, we cannot ship to PO Boxes. We send the UPS tracking number to the customer, via email when the order ships. We do not require a signature from the receiver, so UPS will leave the shipment in a "safe place", or leave a note for the customer to pick up the shipment at the local UPS depot. If the customer does not receive the order, and the UPS indicates that the order was delivered, then Super Cheap Signs will file a claim with UPS. It takes UPS about 7 business days to process the claim. If UPS determines that the shipment is lost due to a UPS error, then Super Cheap Signs will reprint the order and ship it to the customer as quickly as possible at no charge. If UPS concludes that the order was not lost or it was misplaced by the customer, then Super Cheap Signs will not replace the order.
Orders Inactive for 3 Months
If for any reason an order is inactive for 3 months Super Cheap Signs reserves the right to convert the payment to store credit. We will first make numerous attempts to re-establish contact with the customer to finalize the order before action is taken. In the event we choose to convert your order, a promotion code for the amount of purchase, minus any fees for services rendered, will be issued and sent to the email address associated with the order. This will be good for one-time use for the dollar amount specified in the email off your next purchase with us and will be valid for 1 year. If for any reason you know that your order will need to be held for longer than this duration please contact us at 866-270-7446.
Color Matching and Variations
Super Cheap Signs does not offer color matching on screen-printed or vinyl signs. We offer basic colors such as black, red, blue, green, orange and maroon. We do offer fairly precise color matching on full color or digital prints and often come close, but due to our ink mixing process, we CANNOT GUARANTEE color matching.
All resellers have been approved by Super Cheap Signs in writing. Please see your 'Reseller Agreement' for reseller-specific terms and conditions.