One of the Customer Service Reps (CSR) was out on a vacation day today so I sat in to help. First thing I noticed: The phone never stops ringing! It’s not a bad thing, really! New orders, proofing updates, order changes, order status, can’t figure out how to send a file, and “I ordered UPS 2nd Day Air and it’s been 3 days so where are my signs?!?” with the response, “Sorry Sir, we have to make the signs first before we ship them 2nd Day Air”! Mostly I’m in awe of how cool and calm our CSRs are throughout the day. Not even a lunch break today from any of them (except me of course).
Everyone knows how essential customer service is to any business and so it always surprises me when I use or go to a business and don’t get the best service possible. It’s quite disappointing, actually. Customer service really does make a difference in the experience you have, whether it’s at a restaurant or a hardware store. Personally, I will continue to support a business establishment if I feel that the customer service provided to me has been honest and the person I’m interacting with is doing the best job they can to make sure that I’m being taken care of. That is when you truly know this is the business you will continue to support, and recommend to your family and friends.With the holiday season creeping up on our backs, I wanted to express my gratitude toward the great employees that make your Super Cheap Signs experience a memorable one.
“Have a bad experience and you’ll tell 10 people. Have a good experience and maybe you tell one”. In light of this often heard customer service slogan, here is a slew of quotes from folks who have had GOOD experiences with us. This is from an internal email our Customer Service Director, Colin, wrote to spread the good word. Many thanks to Adrian, Mike, & Emily for making it happen…
This is the first of what I hope will be a regular event where I email customer compliments that we have received.
This inaugural email includes compliments going back to May so if you have seen them already I apologize. If you haven’t seen them, here you go! Great job on getting these compliments from customers; it’s not always an easy thing to do.
“Great service! I will be ordering again here shortly!!!”
“Thank you! I received my signs and they look great! You guys are the best.”
“I wanted to thank you for getting me my sign order in time. There were some issues with timing and I certainly appreciate the extra effort that your customer service folks put forth to get my order delivered. Thank you very much – I will not be afraid to use Super Cheap Signs again in the future.”
“Your customer service was excellent – thank you! I think we revised the sign 4 times and you all remained very patient and friendly.”
“I did receive my signs and they were great.”
“Your work is good and I appreciate your help on my project. The site and customer service are exceptional. I’m a customer for life. My sales team has been notified about my design and should be ordering from you also. It’s been a pleasure dealing with your company.”
“I just wanted to thank you for all of your efforts on our sign order. The signs turned out great.”
“Thanks, Adrian. Really appreciate the service!”
“It was my first time ordering and it was literally “pain free” and very easy. Great job! The signs arrived when they were supposed to and we are very happy with your service. ‘Til next time. Thanks, Sirli”
“I am highly impressed and I will let you know if I can think of anything, but you have been really easy to deal with. Thanks, Rich”
“Amazing quality at such a low low price, I wouldn’t change a thing.”
Our CSRs at Super Cheap Signs are truly what makes any ‘ol customer into a loyal one, one that will continue to seek out our business to keep getting the excellent service they’ve come to expect.