An intriguing article in Forbes magazine points out that while companies spend an inordinate amount of time and resources attracting new business, the same cannot usually be said of existing accounts. For the most part, once a customer is “won” the sales team ignores them. Existing customers are relegated to customer support and rarely heard […]
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“Have a bad experience and you’ll tell 10 people. Have a good experience and maybe you tell one”. In light of this often heard customer service slogan, here is a slew of quotes from folks who have had GOOD experiences with us. This is from an internal email our Customer Service Director wrote to spread […]
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One of the Customer Service Reps (CSR) was out on a vacation day today so I sat in to help. First thing I noticed: The phone never stops ringing! It’s not a bad thing, really! New orders, proofing updates, order changes, order status, can’t figure out how to send a file, and “I ordered UPS […]
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