Customer service is key.

One of the Customer Service Reps (CSR) was out on a vacation day today so I sat in to help. First thing I noticed: The phone never stops ringing! It’s not a bad thing, really! New orders, proofing updates, order changes, order status, can’t figure out how to send a file, and “I ordered UPS 2nd Day Air and it’s been 3 days so where are my signs?!?” with the response, “Sorry Sir, we have to make the signs first before we ship them 2nd Day Air”! Mostly I’m in awe of how cool (more…)